2020 Ryder Annual Review for Shareholders

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The best way for us to grow our business is to help our people grow.

We accomplish that by hiring the most qualified candidates; valuing diversity and fostering a culture built on equality and respect. We also provide training to improve skills and develop careers; and reward excellence.


Executive Vice President & Chief Human Resources Officer

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Frank Lopez Photo

Frank Lopez, Executive Vice President & Chief Human Resources Officer

Building the Right Team

At Ryder, we are committed to creating a supportive, diverse, and collaborative work environment. These traits support a capable workforce able to meet and find solutions for the challenges our customers face. We also strive to provide a safe, challenging, and rewarding culture and to ensure employees receive the training they need to grow and excel in their fields. Collaboration and diversity of our employees fuels the innovative solutions and operational excellence that have been the bedrock of our success for nearly 90 years.


of the most efficient warehouse employees


of the safest professional drivers


well-trained commercial vehicle technicians


of the brightest logistics engineers

Man Carrying Ryder Box

Training and Development

Ryder employs the top talent in our industry, and provides our employees with opportunities to build their skills, stay abreast of the latest industry trends and best practices, and grow in their careers. Our employee development program starts day one through onboarding by focusing on three key areas: supporting our people, our business, and our culture. We also strive to nurture leadership skills among our workforce and support up-and-coming leaders.

A Culture of Equality and Respect

The diverse backgrounds and experiences of our workforce help us better understand and respond to our customers’ needs, leading to increased profitability and long-term value. That’s why we aim to build a corporate culture that places a premium on equality, while at the same time respects our employees and customers; puts thought and care into how we serve our employees and communities; delivers personalized services that inspire employees to reach their full potential; welcomes new perspectives and ideas; and encourages collaboration and innovative thinking.

Supporting Women

To mitigate the historic gap in female representation in our industry, Ryder hosts multiple programs in supporting career progression, leadership skills development, and team-building for women leaders. We partnered with Women Executive Leadership of Miami and Leadercast of Atlanta to host events specifically focused on executive presence and leadership. In addition, our Women’s Leadership Forum, created in 2011, supports the development of women leaders through networking events, career development programs, and collaborative activities.

Ryder is an active participant in the Women In Trucking Association and supports its mission to encourage the employment of women in the trucking industry, promote their accomplishments, and minimize obstacles faced by women working in the trucking industry. In 2020, 20% of Ryder’s new hires were women, up 28% from the year prior. Ryder has proven it is committed to gender diversity through its many initiatives to recruit and retain women in its workforce with more than 1,300 women in leadership roles throughout its operations in U.S. and Canada. This highlights Ryder’s ongoing commitment to addressing the logistics and transportation industry’s gender gap by empowering women to succeed across the company.

Military and Veteran Recruiting

The military has consistently been one of Ryder’s most valuable sources of new hires. From the start of Ryder’s veteran hiring initiative in November 2011 to-date, we have hired more than 9,200 veterans. We are a corporate partner of the U.S. Chamber of Commerce’s Hiring Our Heroes  programs, an effort to connect veterans, transitioning service members, and military spouses with meaningful employment opportunities. Since joining Hiring Our Heroes in November 2011, Ryder has increased the percentage of veterans in our U.S. workforce from 8% to 10%. We also conduct the Ryder Diesel Technician Training Program offering participating soldiers with hands-on diesel technician training during their final 180 days of service, and upon completion, they are placed into a position at one of Ryder’s nearly 800 service locations.

Currently, there are several hundred Ryder employees who are actively serving in the National Guard and reserve.

Employer of Excellence

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In 2020, Ryder was recognized as one of America’s Most Responsible Companies by Newsweek Right Arrow Icon

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In 2020, Ryder was recognized as a Top Company for Women to Work For in Transportation by Women in Trucking Right Arrow Icon

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In 2020, Ryder was recognized as one of the World’s Most Admired Companies by FORTUNE Right Arrow Icon

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The Company also earned a Military Friendly Employer recognition for the second consecutive year, and was listed on Monster/Military.com’s Companies to Watch in recognition of our veteran hiring program. Right Arrow Icon


In 2020, we migrated to the Workday platform as part of our mission to continuously improve and modernize our business operations and support systems. Because we moved Human Resources (HR) functions to the Workday platform, employees now have easier access to updated business information, their own personal information, necessary job trainings, and leadership training. This system continues to improve accessibility and foster more positive interactions between employees and HR.

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Frontline Employees

As an expression of gratitude to approximately 30,000 of Ryder’s drivers, technicians, service employees, rental counter agents, dispatchers, and warehouse employees who have been the backbone of Ryder’s response to the pandemic, we granted a special recognition bonus. Throughout the COVID-19 pandemic, these dedicated, frontline employees made extraordinary efforts to keep our company strong, our communities healthy, and our economy moving.

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recognition bonus granted by Ryder’s response to the pandemic